Providing redundant systems for your customers and users allow mission critical operations to continue in the event of system failures. This is especially crucial in the arena of Computer Telephony Integration (CTI), where downtime is unacceptable.

Interactive Intelligence, an award winning leader in CTI, has selected Dataprobe to supply critical redundancy systems for its flagship product Enterprise Interaction Center® (IEC). Not only do IEC customers have the security of fault-tolerant operations, but Interactive Intelligence sells duplicate systems to each of these ‘uptime aware’ clients.

Interactive Intelligence has produced a white paper that details to its customers and resellers the value of redundancy and implementation strategies.

The White Paper is available at: www.inin.com